RightNow

Our site and blog has upgraded to wordpress 2.8.5 successfully。

*Photo by …morguefile

Our site and blog has upgraded to wordpress 2.8.3 successfully。

*Photo by … morguefile

Technorati : WordPress 2.8.3
Del.icio.us : WordPress 2.8.3

Our site and blog has upgraded to wordpress 2.8 successfully。

Description:
The foundation for any good application performance management strategy is an understanding of the current environment. With network and application usage increasing, IT organizations face serious challenges in meeting corporate and business unit demands. Read this expert E-Guide–a series of previously published Expert Tips from SearchNetworking.com–and see how organizations are keeping application traffic moving smoothly and efficiently, while introducing new applications seamlessly into the mix.

*Photo by …morguefile

Posted on: April 29 2009
Published on: April 29 2009
Source: Orange Business Services
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Language: English
Copyright: Orange Business Services
Author: Orange Business Services
Price: FREE
Right click here to download

Technorati : Application Availability, Application Monitoring, Application Performance Management
Del.icio.us : Application Availability, Application Monitoring, Application Performance Management

Description:
The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. The results of the study are helpful to organizations struggling to understand how they should allocate resources to help ensure their information assets are safeguarded.

Based on interviews with IT experts in operations and information security, following eight Mega Trends for this study were selected: cloud computing, virtualization, mobility and mobile devices, cyber crime, outsourcing to third parties, data breaches and the risk of identity theft, peer-to-peer file sharing and Web 2.0.

Posted on: 02 Feb 2009
Published on: 02 Feb 2009
Source:Lumension
Format: Adobe Acrobat (.pdf)
Length: 30 page(s)
Language: English
Copyright: Lumension
Author:Larry Ponemon
Price: FREE
Right click here to download

Technorati : Data Security, Security Best Practices, Security Policies, Security Threats
Del.icio.us : Data Security, Security Best Practices, Security Policies, Security Threats

Description:
Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.

Posted on: Oct 2008
Published on: Oct 2008
Source: Sterling Commerce
Format: Adobe Acrobat (.pdf)
Length: 5 page(s)
Language: English
Type:Case Study
Price: FREE
Copyright: Sterling Commerce
Right click here to download

Technorati : EDI, Electronic Data Interchange, IT management service, IT management software, Sterling Commerce
Del.icio.us : EDI, Electronic Data Interchange, IT management service, IT management software, Sterling Commerce

Overview:
Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making. The hitch is in finding the right combination of information accessibility and processing power to effectively support BI across the extended enterprise.

This paper will help CIOs answer the following questions:

- How simple is it to answer event-driven or ad hoc questions based on current systems and data?

- What proportion of time is spent on collection and input of data as opposed to analysis?

- Is the IT department consumed with running queries, reports, and obtaining information from disparate databases?

- How easily and quickly can information be disseminated to the people who need it, in the format they want?

- Is it easy to identify trends in the organization’s performance?

- Does senior management have a single view of information?

- Can information be distributed to customers, employees, and partners in a consistent fashion?

Posted on: 18 Jun 2008
Published on: 01 Jan 2007
Source: Information Builders
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Type: White Paper
Language: English
Price: FREE
Right click here to download

Technorati : BI, Business Intelligence, CIO, Information Builders
Del.icio.us : BI, Business Intelligence, CIO, Information Builders

Overview:
The Magic Quadrant for Business Intelligence Platforms presents a global view of Gartner’s opinion of the main software vendors that should be considered by organizations seeking to develop business intelligence (BI) applications. Buyers should evaluate vendors in all four quadrants — those from the Niche Players and Visionaries quadrants are driving innovation in areas such as interactive visualization, in-memory data analysis, real-time dashboards, wizard-based application development and spreadsheet-based reporting. The scores and commentary in this document are based substantially on three sources: customer perceptions of each vendor’s strengths and challenges derived from BI-related inquiries with Gartner, an online survey of vendor customers conducted in late 2007, and a vendor-completed questionnaire about their BI strategy and operations.

Posted on: 10 Aug 2008
Published on: 01 Feb 2008
Source: QlikTech, Inc.
Format: Adobe Acrobat (.pdf)
Length: 19 page(s)
Type: White Paper
Language: English
Price: FREE
Right click here to download

Technorati : Application Development, BI, Business Intelligence, Dashboards, Magic Quadrant, Surveys

Title:
Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry.

Description:
Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth。

Posted on:14 Dec 2008
Published on: 14 Dec 2008
Source: Infor CRM
Format: Adobe Acrobat (.pdf)
Length: 16 page(s)
Type:White Paper
Language: English
Price: FREE
Right click here to download

Technorati : CRM, Customer Service, RightNow, infor
Del.icio.us : CRM, Customer Service, RightNow, infor

Description:
Customer relationship management (CRM) has moved to center stage as the business tool of choice for developing purchasing insight, fostering loyalty and driving profitability.
This whitepaper examines the 10 most important considerations associated with CRM software selection. Explore both on-demand and on-premise CRM deployments and how they meet the following criteria:

• Data and application hosting

• Total cost of ownership

• Speed and ease of deployment

• Ease of on-going support and administration

• Front-to-Back-Office Integration

• Customization

• Full Suite CRM

• Mobility

• On-the-ground support

• Deployment Choice

Posted on:14 Aug 2008
Published on: 14 Aug 2008
Source: Sage (UK) Limited
Format: Adobe Acrobat (.pdf)
Length: 15 page(s)
Type:White Paper
Language: English
Price: FREE
Right click here to download

Technorati : CRM, Customer Data Management, Customer Service, Disaster Recovery, RightNow, SMBs, Security, TCO, Vendors
Del.icio.us : CRM, Customer Data Management, Customer Service, Disaster Recovery, RightNow, SMBs, Security, TCO, Vendors